Online meeting


Effective from 17th December 2021


Unvaccinated clients 

As of the 17th of December 2021, those 16 years and older who are not vaccinated or do not wish to disclose their vaccination status will no longer able to access in-person face-to-face session. Telephone or telehealth will be offered as an alternative option if wanting to continue with psychological intervention with IKH Psychology.

If you are a parent or carer of a child that is under 16 years of age and wish to attend in-person you are also required to be vaccinated. 

For those clients and families that this affects, IKH Psychology would like to apologies for any inconvenience that this causes. If you would like to continue with in-person psychological sessions an alternative Psychology practice will need to be arranged. IKH Psychology will provide a handover of your care to your new Psychologist to minimise impact on your care (with your consent). 

If the above applies to you and you have an upcoming appointment please advise IKH Psychology as soon as possible so this can be:

  1. changed to telephone or video appointment;

  2. be cancelled; or

  3. have a handover to another psychologist to minimise delay in your psychological intervention.

In making these changes, multiple factors have been considered in deciding how to proceed in light of these new COVID-19 restrictions. IKH Psychology’s decisions regarding this has been informed by advice from the Queensland Government, public health orders and best practice recommendations.

Vaccinated clients 

By attending the clinic face to face, it is considered an agreement between IKH Psychology, and you that you agree to the below COVID-19 Conditions of Entry. You understand that by attending in-person, face-to-face services in a shared building you are assuming a risk for potential exposure to the Coronavirus. It is important to acknowledge that all parties are responsible for taking relevant precautions to minimize exposure to COVID-19, and keeping everyone safe (yourself, IKH Psychology, other clients, our families, and our broader community).

COVID Conditions of Entry:

IKH Psychology is asking clients and their families to not attend the clinic if:

  • You have COVID-19

  • You have any symptoms associated with COVID-19.

  • You are a contact of someone with COVID-19 or who is currently isolating due to exposure. 

  • You are not fully vaccinated (including 3rd dose when eligible). 

  • You are awaiting results of a COVID-19 test. 

A requirement to attend in-person face-to-face sessions include that you:

  • will alert IKH Psychology of your vaccination status. 

  • will alert IKH Psychology prior to appointments of any possible symptoms you have experienced, within the 10 days prior to your appointment.

  • will let IKH Psychology know before any appointment if you are unwell or have been in contact with a COVID-19 positive case, and we will reschedule your appointment or make it telehealth.

The above precautions may change when local, state, or federal orders or guidelines are published. If that happens, you will be informed of these updates. 

IKH Psychology and all business within the Allied Health Building at 8 Scott St, East Toowoomba are taking necessary precautions to protect your safety on this premises. As we are unable to eliminate all risk, therefore if the clinic, or anyone who enters the premises tests positive for COVID-19, you will be notified, so you are informed and able to take the necessary precautions. Additionally, in the case where the clinic has an infection, the clinic may be required to notify local health authorities or government bodies. If this is the case, we will only provide the minimum necessary information (in line with QR code check in data etc) to the relevant authorities. No further details regarding your interactions with myself, and our work together, will be disclosed.

IKH Psychology appreciates that this topic can create difference in views and it is not the intention of the clinic to cause distress or make anyone feel excluded. The clinic has tried to ensure minimal impact on those clients that are affected and minimise disruption to the psychological care through telehealth options or transfer of care to another psychologist of the client's choice. 

Thank you for your understanding during these changes. 


IKH Psychology.